D.A. Burns & Sons, Inc. (“The Company”) exercises the greatest care in the processing of your furnishings and adheres as much as possible to the highest professional industry standards of service and workmanship. The Company reserves the right to determine the proper process of cleaning that is suitable for your carpets, rugs, upholstery, specialty textiles, and stone/tile/grout.

Due to the many different types of looms, fibers, yarn systems, weaving and tufting used in the manufacture of carpets, rugs, upholstery and textile materials, the Customer will assume full responsibility for any shrinkage, stretching, change in texture, change in shape, backing delamination or separation, and color shading, fading or bleeding. Furthermore, we cannot guarantee the complete removal of permanent stains and odor.

Cleaning of stone, tile, or grout may reveal pre-existing conditions or damage that was not evident prior to cleaning. The Customer will assume full responsibility for any such conditions or damage.


Any “cash & carry” discount, applied to our service charges, will be forfeited on Customer article(s) remaining in the custody of The Company for more than thirty (30) days.


A monthly holding charge of 20% of the invoiced service charges (or the maximum amount allowed by law, if less) will be assessed to any Customer article(s) left with The Company for more than thirty (30) days.

Unless otherwise stated in writing, all invoices are due at the time services are provided and/or customer receives items. Any invoice not paid within thirty (30) days will be charged interest at a rate of 1.5% per month (or the maximum amount allowed by law, if less) until all charges and fees have been paid in full. We reserve the right to work with collections agencies, if necessary, which may charge additional fees.


Customer’s article(s) that have been serviced will be retained until such time that The Company has been paid in full for service(s) performed, but not longer than ninety (90) days from the date of invoiced services. In the event of non-payment, or if the article(s) are not removed from Company premises, The Company may sell, donate, or otherwise dispose of  the Customer’s article(s) after ninety (90) days from the date of invoiced service(s).

The Customer is aware that the proceeds from sale (if any) shall apply: first, to the cost of sale; second, to The Company for any unpaid service/holding/late charges; and third, any remainder of said proceeds shall be paid to the Customer.

In the event The Company determines the value of the Customer’s article(s) is not sufficient to justify the expense of sale or auction, the Company will seek out a charitable organization to accept the unclaimed article(s) or make  other arrangements for disposal. The Customer releases The Company from any further responsibility.


The Company carries insurance protection against loss or damage, not to exceed the actual cash value of the individual  article(s), and in accordance with the limits set by our insurance policies.