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Frequently Asked Questions
| Q: | Can you get all the spots out? Will they return after cleaning? |
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| A: | It has been our experience that most spots respond well to our cleaning processes. Most of today's carpet is treated with special finishes to resist soil and stains. However, no carpet is stain-proof. The longer you leave a spot or spill unattended, the more difficult it will be to remove. Since knowing the identity of the spilled substance is helpful in spot removal, prompt attention is essential.
Unattended spills often penetrate to the back of the carpet and even into the underlying cushion. When this is allowed to occur, it is not uncommon for the spilled substance to continue to "wick" to the carpet's surface, attract soil and "reappear" as a discolored area. Repeated cleanings may be necessary to overcome this soiling pattern.
In dealing with spots and stains, it is beneficial to clarify the difference between the two. A "spot" is a discoloring substance adhered to the outside of the carpet yarn causing a visible spot. Spots can be removed effectively by using the proper array of mechanical and chemical processes.
A "stain" is a discoloration caused by chemical reaction or by penetration of discoloring material into the dye sites of the carpet yarns. These stains may be color-added stains, from substances such as red wine or juice, resulting in a stain the same color as the spilled liquid. Stains may also be color-loss substances, such as bleaches, resulting in a loss of color from the carpet fibers in the affected areas. Stains cannot be removed using standard chemical or mechanical processes. Corrective action of a stained carpet area may mean spot dyeing or the skillful insertion of a carpet section.
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